TERMS AND CONDITIONS

INTRODUCTION

Not the most exciting of things to read, but they’re here just in case…If you require any more information or have any questions about our Terms and Conditions, please feel free to contact us by email at www.bensbrewtours.com.au/connect.

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full and without reservation. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 18 [eighteen] years of age to use this website. By using this website and by agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.

LICENSE TO USE THE WEBSITE

Unless otherwise stated, www.bensbrewtours.com.au and/or its licensors own the intellectual property rights published on this website and materials used on www.bensbrewtours.com.au. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages, files or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website in neither print nor digital media or documents (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website;
  • redistribute material from this website – except for content specifically and expressly made available for redistribution; or
  • republish or reproduce any part of this website through the use of iframes or screenscrapers.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

TERMS AND CONDITIONS

By booking a tour with Ben’s Brew Tours you are accepting these Terms and Conditions as a binding contract without alteration.
Ben’s Brew Tours  reserves the right to update or alter these Terms and Conditions at any time, and it is the client’s responsibility to be familiar with them.

DEFINITIONS

Ben’s Brew Tours refers to our trading name.
‘We’, ‘us’ or ‘our’ refers to Ben’s Brew Tours.
‘Guest’ means a person aged 18 years or over who has booked and paid for a tour.

PRICING

All prices are quoted in Australian dollars (AUD) and include GST.
All prices on our website supersede all prices previously advertised.
We reserve the right to, at any time, increase or decrease advertised prices for our tours.

BOOKING DEPOSIT & PAYMENT

We currently do not offer booking deposits as a payment option, unless a Charter or Private Tour is booked.
Tickets must be paid for at the time of booking unless otherwise agreed by Ben’s Brew Tours.
We may charge a booking fee or credit card transaction fee when paying for tickets.
Tickets are non-refundable, non-transferable and are only valid for the booked tour unless given express written consent by Ben’s Brew Tours.

CANCELLATION OR CHANGES BY YOU

If you need to cancel your tour for any reason please notify Ben’s Brew Tours as soon as possible.
Our cancellation and refund policy is as follows:
If you cancel your booking:

  • with more than 7 days notice – we will refund your money in full minus a 20% processing fee
  • with less than 7 days notice – unfortunately no refund will be given

If you change your booking date:

  • with more than 7 days notice – we won’t charge a fee to transfer (give us a call to help out)
  • with less than 7 days notice – a $20 transfer fee will be charged

CANCELLATION OR CHANGES BY BEN’S BREW TOURS

Ben’s Brew Tours reserve the right to change or cancel tours due to operating requirements or circumstances beyond our control.
All our tours require a minimum of five (5) guests to commence.  If the minimum number is not reached then we reserve the right to change or cancel any bookings.

If we cancel a tour we will endeavour to do one of the following:

  • re-book you for another date or tour (subject to availability)
  • refund your payment

REFUNDS

Refunds will not be issued except in accordance with these Terms and Conditions or as agreed in writing by Ben’s Brew Tours.

CHARTERS & PRIVATE TOURS

Ben’s Brew Tours are available for private tours, corporate charter and other special events.  Please contact us for more information.
Any quotes provided are valid for 14 days from the date on the quote.
All charters and private tours require a 50% deposit with full payment required 7 days prior to the tour.

If a charter booking is cancelled by you:

  • with more than 7 days notice – we will refund your money in full minus a 20% processing fee
  • with less than 7 days notice – unfortunately no refund will be given

However, if we are able to rebook the tour then we will refund the deposit.
Special requests by guests during the charter are to subject to agreement by the tour guide or driver.
If the tour goes over the allocated time, the rate is $20 per 15 minutes or part thereof.
Bucks tours incur a $500 bond. The bond will be returned three (3) business days after the tour has finished, provided:

  • the bus is left clean and free of damage
  • no damage occurs at any of the venues visited on Ben’s Brew Tours

Ben’s Brew Tours reserves the right to outsource charters if unable to undertake a booking due to vehicle availability.

GIFT VOUCHERS

Gift vouchers can be purchased and redeemed online through our booking system.  Enter the voucher code during checkout.
We have two sorts of gift voucher available:

  • You can either buy a gift voucher for a particular tour if you have one in mind or buy a gift voucher for a particular value (e.g. $165).
  • We’ll send you an email with the gift voucher code which you can then pass on to the lucky person.
  • You can purchase and redeem gift vouchers online through our booking system.
  • The gift card is valid for 12 months from the date of purchase.
  • Gift vouchers are non-refundable and standard terms and conditions and cancellation terms still apply.

We reserve the right to change the price and itinerary of tours between when the gift voucher is purchased and redeemed.
Gift vouchers can only be used for tours run by Ben’s Brew Tours. They cannot be used for tours conducted by any of our partners even if sold on websites owned by Ben’s Brew Tours.

PROMOTIONAL OFFERS

From time to time discounted tours may be offered by us as last minute deals.
Discounted tours require full payment immediately on booking.
The number of places on discounted tours is subject to availability.
Any discount does not apply to existing bookings and cannot be used with any other discounts.
Prices are per person per tour and are subject to availability. Discount applies to selected tours only.
Ben’s Brew Tours reserve the right to discontinue the promotion at any time without notice.

AGE LIMIT

Persons under the age of 18 years are not permitted on tours.

DISABILITIES

At this stage, Ben’s Brew Tours does not have facilities to cater for wheelchair access. However, we welcome any passenger to travel alongside the tour in a separate vehicle.

SAFETY

Ben’s Brew Tours requires you wear closed toe shoes as we will be visiting working breweries which may have that as a requirement.
By booking with us you acknowledge that participation in all our tours involves inherent risks that may not be present in other less demanding tours.
These risks include, without limitation, the possibility of injury or death, psychological trauma, loss or damage to property, inconvenience and discomfort.

SERVICE OF ALCOHOL

Ben’s Brew Tours does not condone excessive or binge drinking.  We promote responsible drinking of alcohol.

Guests must at all times abide by state and federal laws regarding lawful drinking practices including, but not limited to, Responsible Service of Alcohol (RSA) laws, the consumption of alcohol in public places, in vehicles and consumption of ‘bring your own’ (BYO) alcohol.

Service of alcohol may be refused to persons deemed intoxicated.

As Ben’s Brew Tours visits licenced premises where alcohol is served it is your responsibility to carry a valid passport, drivers licence, proof of age card, or other suitable form of identification for the duration of the tour.

Any guest who consumes, or is suspected of consuming, alcohol in a non-licensed area can be removed from the tour. They will not be entitled to any refund.

Non-licensed areas may include, but are not limited to: tour buses and vehicles; non-licensed areas of breweries or consuming BYO drinks on brewery properties; or any public areas such as restrooms, parks or service stations where the bus may stop.

Any alcohol purchased on the tour is to remain in the bus, must not be consumed on the bus and may not be taken into the breweries.

BEHAVIOUR

You are responsible for your own behaviour.

Ben’s Brew Tours reserve the right to ask you to stop drinking. We will also take any action we deem reasonable, including removing you from the tour with no refund issued, to ensure the tour remains safe and enjoyable for all guests.

Any legal action (including fines) taken against a person on the tour, or against Ben’s Brew Tours because of the actions of a guest, will be the sole responsibility of that person or persons.

Ben’s Brew Tours strongly recommends that you do not drive after one of our tours. We unfortunately cannot accept any responsibility for your ability to get home once our tours terminate.

Guests are responsible for any damage they cause during the tour to property of Ben’s Brew Tours or any breweries or businesses we visit.

A minimum fee of $250 will apply to any damage or spillage on our bus.

We reserve the right to charge your credit card without authorisation from you to cover the costs for any damage incurred by you or by guests you booked.

Smoking is not permitted in our tour vehicles or inside brewery buildings unless it is in a designated smoking area.

We are not responsible for the conduct of third party operators, venues or suppliers.

AUTHORITY OF THE TOUR LEADER

At all times the decision of the Ben’s Brew Tours tour leader or representative will be final on all matters likely to affect the safety and well-being of the tour.

This includes any decision that the tour leader makes about the on-going participation of a guest on the tour or certain activities that comprise part of the tour.

This includes any person, in the opinion of the tour leader, who is affected by alcohol or other drugs (whether prescribed by a medical practitioner or otherwise).

If a guest fails to comply with a decision made by the tour leader, or interferes with the well-being of the group, then the tour leader reserves the right to terminate this contract and order the guest to leave the tour immediately, with no right of refund.

The matter may be also reported to Victoria Police if deemed necessary by the Ben’s Brew Tours tour leader or representative.

Ben’s Brew Tours are not responsible for any costs incurred once a guest is removed from a tour.

TIMING & ITINERARY

Ben’s Brew Tours will always do their best to contact you by mobile phone if you are late or missing part of the tour.

However, we accept no responsibility for, and provide no refund for, guests who miss any part of the tour for any reason.

This includes but is not limited to guests failing to be at arranged pick up points at arranged times or guests leaving the pick-up location due to our transport running late.

Buses will leave according to times stated on itineraries and will not wait for late guests.

Pick up and drop off times are an indication only.

Ben’s Brew Tours are not responsible for late arrival at any destination.

We reserve the right to alter any part of the itinerary without notice before, on, or during the tour as circumstances dictate. We will endeavour to communicate any significant changes in a timely manner but are not liable for any changes and are not required to offer any refunds as a result of any change.

PUBLICITY

You agree that Ben’s Brew Tours may use images or video of you taken during the tour without recourse to you and without compensation to you, for publicity and promotion purposes only, through whatever medium it chooses.

PRIVACY

Ben’s Brew Tours will need to collect information from you, some of which may be of a personal nature, in order to provide a service.

By providing your details upon booking, you agree to join Ben’s Brew Tours database. You may unsubscribe at any time by clicking on the unsubscribe link found in any email communication.

The information may be disclosed to, or collected on our behalf by our service providers to enable the services to be provided, but will not be used by them for any other purpose.

Please contact Ben’s Brew Tours for further information.

GUEST RELEASE & BEN’S BREW TOURS LIABILITY

Each guest releases Ben’s Brew Tours, its employees and agents from liability or loss or injury to the client from any cause, and whether due to the negligence of Ben’s Brew Tours or any other person.

Each guest releases Ben’s Brew Tours from all sums of money, accounts, claims, actions, proceedings, demands and expenses which the client at any time may have against Ben’s Brew Tours for or by reason or in respect of any act, cause, matter or thing.

Each guest indemnifies Ben’s Brew Tours against:

  •      all losses incurred by Ben’s Brew Tours
  •      all liabilities incurred by Ben’s Brew Tours; and
  •      all costs actually payable by Ben’s Brew Tours to its own legal representatives (whether or not under a costs agreement) and other expenses incurred by Ben’s Brew Tours in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal); arising directly or indirectly as a result of or in connection with any act or omission of the client.

BOOKING AGENTS LIABILITY

If a Booking Agent sells any tickets or vouchers on behalf of Ben’s Brew Tours, the Booking Agent indemnifies Ben’s Brew Tours against:

  •      all losses incurred by Ben’s Brew Tours
  •      all liabilities incurred by Ben’s Brew Tours
  •      all costs actually payable by Ben’s Brew Tours to its own legal representatives (whether or not under a costs agreement) and other expenses incurred by Ben’s Brew Tours in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal); arising directly or indirectly as a result of or in connection with any acts or omissions of the Booking Agent.

BEN’S BREW TOURS  DISCRETION

Ben’s Brew Tours may use its absolute discretion in exercising any of the rights granted to it pursuant to these Terms and Conditions.

GOVERNING LAW AND JURISDICTION

The law of Victoria governs these Standard Terms and Conditions.  The parties submit to the non-exclusive jurisdiction of the courts of Victoria and of the Commonwealth of Australia. We created these website terms and conditions using the TOS/T&C generator available from Policy Online..

Ben’s Brew Tours is registered with Australian Securities & Investments Commission. You can find the online version of the registration at www.bensbrewtours.com.au.

Ben’s Brew Tours registration number is ABN: 92319504619.